Free List Of Top 10 Case Management Software Companies

In the United States, many businesses, including those in the retail industry, rely on case management software to streamline their operations and enhance their workflow. The right software can help businesses manage cases efficiently, improve collaboration among teams, and provide better customer service. With numerous options available in the market, it’s essential for executives to stay informed about the top case management software companies in the US. Here’s an overview of the top 10 companies in the sector, providing details about their sectors, founding years, annual revenues, brief descriptions, and website links.

Overview of Top 10 Case Management Software Companies in the US

1. Company: Salesforce

– Sector: Cloud Computing, CRM

– Year Founded: 1999

– Annual Revenue: $17.1 billion (FY 2021)

– Description: Salesforce offers comprehensive case management software through its Service Cloud platform, enabling businesses to provide personalized customer support and efficiently handle cases.

– Website: https://www.salesforce.com/

2. Company: Microsoft

– Sector: Technology, Software

– Year Founded: 1975

– Annual Revenue: $168.1 billion (FY 2020)

– Description: Microsoft Dynamics 365 provides case management solutions that integrate with other Microsoft productivity tools, offering a holistic approach to case handling.

– Website: https://dynamics.microsoft.com/

3. Company: Oracle

– Sector: Technology, Software

– Year Founded: 1977

– Annual Revenue: $39.07 billion (FY 2020)

– Description: Oracle Service Cloud delivers omnichannel case management capabilities, allowing organizations to deliver consistent customer experiences across various touchpoints.

– Website: https://www.oracle.com/

4. Company: SAP

– Sector: Technology, Enterprise Software

– Year Founded: 1972

– Annual Revenue: $27.3 billion (FY 2020)

– Description: SAP Case Management offers a robust platform for businesses to manage complex cases, improve compliance, and enhance operational efficiency.

– Website: https://www.sap.com/

5. Company: Pegasystems

– Sector: Technology, Software

– Year Founded: 1983

– Annual Revenue: $1.13 billion (FY 2020)

– Description: Pega’s Customer Service solution provides advanced case management capabilities, empowering organizations to deliver consistent and personalized customer experiences.

– Website: https://www.pega.com/

6. Company: ServiceNow

– Sector: Technology, Cloud Computing

– Year Founded: 2004

– Annual Revenue: $4.52 billion (FY 2020)

– Description: ServiceNow’s Customer Service Management offers end-to-end case resolution, leveraging digital workflows to streamline case handling processes.

– Website: https://www.servicenow.com/

7. Company: Zendesk

– Sector: Technology, SaaS

– Year Founded: 2007

– Annual Revenue: $816.4 million (FY 2020)

– Description: Zendesk’s suite of customer service software includes robust case management capabilities, empowering businesses to provide seamless support experiences.

– Website: https://www.zendesk.com/

8. Company: IBM

– Sector: Technology, Software

– Year Founded: 1911

– Annual Revenue: $73.62 billion (FY 2020)

– Description: IBM Case Manager offers a comprehensive solution for case management, providing advanced analytics and automation to optimize case handling processes.

– Website: https://www.ibm.com/

9. Company: Red Hat (acquired by IBM)

– Sector: Technology, Open Source Software

– Year Founded: 1993

– Annual Revenue: $3.44 billion (FY 2020)

– Description: Red Hat’s case management solutions, now part of IBM, leverage open source technologies to provide flexible and scalable case management capabilities.

– Website: https://www.redhat.com/

10. Company: Appian

– Sector: Technology, Software

– Year Founded: 1999

– Annual Revenue: $297.6 million (FY 2020)

– Description: Appian’s low-code automation platform includes case management features to help organizations optimize operations, improve compliance, and enhance customer satisfaction.

– Website: https://www.appian.com/

These top 10 case management software companies in the US offer diverse solutions for businesses in the retail industry and beyond. Executives seeking to enhance their organization’s case management capabilities can explore the offerings of these reputable companies. As technology continues to evolve, staying informed about the latest developments in case management software is crucial for optimizing operational efficiency and delivering exceptional customer experiences.