Free List Of Top 10 Customer Satisfaction Survey Companies

Customer satisfaction is paramount. Understanding the needs, preferences, and overall satisfaction of consumers is crucial for any business aspiring to thrive. With this in mind, customer satisfaction survey companies play a pivotal role in providing businesses with valuable insights to enhance their customer experience and drive growth. Here is an overview of the top 10 customer satisfaction survey companies in the US, each making significant contributions in their respective sectors.

1. ForeSee

– Sector: Customer Experience Analytics

– Year Founded: 2001

– Annual Revenue: N/A

– Description: ForeSee specializes in customer experience analytics and delivers critical insights that enable organizations to prioritize improvements in customer satisfaction. Their solutions empower businesses to understand and predict customer behaviors.

– Link: [ForeSee](https://www.foresee.com/)

2. Medallia

– Sector: Customer Experience Management

– Year Founded: 2001

– Annual Revenue: $420 million

– Description: Medallia provides cloud-based customer experience management solutions that help businesses capture customer feedback, understand it in real-time, and take decisive actions to improve. They serve a wide range of industries, including retail, hospitality, and financial services.

– Link: [Medallia](https://www.medallia.com/)

3. Qualtrics

– Sector: Experience Management

– Year Founded: 2002

– Annual Revenue: $600 million (as of 2020)

– Description: Qualtrics offers a comprehensive experience management platform that enables businesses to collect, analyze, and act on customer, product, brand, and employee feedback. Their solutions help organizations drive growth and improve customer loyalty.

– Link: [Qualtrics](https://www.qualtrics.com/)

4. SurveyMonkey

– Sector: Online Survey Software

– Year Founded: 1999

– Annual Revenue: $337 million

– Description: SurveyMonkey provides a user-friendly platform for creating and conducting online surveys. With their customizable surveys and robust analytics, businesses can gather valuable insights into customer satisfaction and make data-driven decisions.

– Link: [SurveyMonkey](https://www.surveymonkey.com/)

5. Verint

– Sector: Customer Engagement Solutions

– Year Founded: 2002

– Annual Revenue: $1.33 billion

– Description: Verint offers customer engagement solutions that incorporate customer feedback, interaction analytics, and workforce optimization. Their technologies help organizations enhance customer experiences and drive operational efficiency.

– Link: [Verint](https://www.verint.com/)

6. InMoment

– Sector: Customer Experience Management

– Year Founded: 2002

– Annual Revenue: N/A

– Description: InMoment provides customer experience management solutions that focus on collecting and analyzing customer feedback to help businesses make informed decisions that lead to improved customer satisfaction and loyalty.

– Link: [InMoment](https://www.inmoment.com/)

7. Confirmit

– Sector: Voice of the Customer Solutions

– Year Founded: 1996

– Annual Revenue: N/A

– Description: Confirmit offers Voice of the Customer (VoC) solutions that enable businesses to capture, analyze, and act on customer feedback across multiple channels. Their software helps drive customer-centric decisions.

– Link: [Confirmit](https://www.confirmit.com/)

8. Qualaroo

– Sector: Customer Feedback Software

– Year Founded: 2012

– Annual Revenue: N/A

– Description: Qualaroo provides customer feedback software that enables businesses to gather real-time customer insights through targeted surveys and feedback forms. Their tools help organizations understand customer needs and sentiments.

– Link: [Qualaroo](https://www.qualaroo.com/)

9. HappyOrNot

– Sector: Customer Feedback Management

– Year Founded: 2009

– Annual Revenue: N/A

– Description: HappyOrNot offers customer feedback management solutions, including their iconic smiley face terminals. Their innovative feedback collection methods provide businesses with actionable insights for enhancing customer satisfaction.

– Link: [HappyOrNot](https://www.happy-or-not.com/)

10. Usabilla

– Sector: Digital Feedback Solutions

– Year Founded: 2009

– Annual Revenue: N/A

– Description: Usabilla specializes in digital feedback solutions that allow businesses to collect and analyze feedback across their digital channels. Their insights help improve user experience and customer satisfaction.

– Link: [Usabilla](https://www.usabilla.com/)

In the end

In a customer-driven economy, appreciating and improving customer satisfaction is fundamental to business success. The top customer satisfaction survey companies in the US provide valuable tools and insights that help organizations listen to their customers, understand their needs, and take meaningful actions to enhance the overall customer experience.